Terms and Conditions

This website is operated by Owna Care. Throughout the site, the terms "we," "us," and "our" refer to Owna Care. Owna Care offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

LUM 360 SAS and Owna Care would like to inform its Clients and Users that it is exclusively aimed at an audience over 18 years of age.

1. THE PARTIES

Between the client and/or user, who acts directly, if a natural person or through a person duly authorized to act on behalf and representation, in the case of a legal person, and on the other hand Owna Care, a national brand belonging to LUM 360 SA, a commercial company duly incorporated under Colombian law, which has a website www.ownacare.com , they enter into this contract in accordance with the terms and conditions of use that are an integral part of this contract.

LUM 360 SAS will, in any case, presume in good faith that it is contracting directly with the client or with its legal representative duly authorized to carry out this type of operations and LUM 360 SAS shall not assume any liability for personal impersonation carried out by any client and/or user.

FIRST PARAGRAPH:

To make any purchase, it is essential to register, identify yourself, and present yourself as a user on the website. These activities are carried out using an email account and a password, which is personal, non-transferable, and the sole and exclusive responsibility of the customer.

SECOND PARAGRAPH:

The customer is responsible for any use of the provided password, which may not be transferred or disclosed to third parties under any circumstances. Likewise, the customer must take all necessary security measures to prevent misuse or disclosure of the password by third parties. It is recommended that the password be changed periodically.

THIRD PARAGRAPH:

If you lose, forget, or disclose your password to a third party, you should go to the site's authentication section, where there is a "Remember Password" link. Following the instructions, you can recover your password via email or change it. If for any reason you are unable to resolve the issue, please write to infownacare@gmail.com.

2. THE ACTIVITY

LUM 360 SAS will provide customers with the colors in which the products can be purchased. These will be displayed as accurately as possible; however, please note that the color chosen may vary with each computer/equipment. Therefore, the company is not responsible for this if the customer requests a change due to an error in the color selection.

3. ACCEPTANCE OF TERMS

By accessing, browsing, and/or using this Site, the user acknowledges having read and understood these Terms of Use and agrees to be bound by them and to comply with all applicable laws and regulations that are part of Colombian Legislation. Furthermore, when the user uses any service provided on this Site, they will be subject to the rules, guidelines, policies, terms, and conditions applicable to that particular service. LUM 360 SAS is not responsible for whether the material on this Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for complying with applicable local laws. If the user does not agree with these terms, please refrain from using this Site. Any claim relating to this Site and the material contained therein is governed by the laws of Colombia. These terms and conditions are subject to change without prior notice at any time, under the principle of autonomy of will of LUM 360 SAS and from the date of modification of these terms and conditions, all transactions between LUM 360 SAS and the user will be governed by the modified document.

4. THE PROVISIONS

Should one or more of the provisions of these Terms and Conditions be held to be void, illegal, or unenforceable in any respect, the validity, legality, enforceability, or effectiveness of the remaining provisions shall not be affected or impaired thereby.

5. REVIEW OF TERMS

LUM 360 SAS may revise these Terms of Use at any time by posting this notice. By using www.ownacare.com , you agree to be bound by any such revisions, which will be effective upon their posting. You should therefore periodically visit this page to determine the then-current terms to which you will be bound if you choose to use this Site.

6. INDUSTRIAL PROPERTY

All trademarks, signs, logos, names and any other distinctive signs, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used and/or displayed on this Site are the exclusive property of LUM 360 SAS. Nothing on www.ownacare.com may be construed as a concession or granting of any title of authorizations, licenses or any other right to use or dispose of any form of Industrial Property, without the written permission of LUM 360 SAS or the owner of the rights thereto. Any unauthorized use will constitute a violation of these Terms and Conditions and of current national and international regulations on Industrial Property.

7. COPYRIGHT

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, text and databases made available to you on this Site are the exclusive property of LUM 360 SAS. All Content on the website is protected by Copyright laws and all applicable national and international regulations. Except as expressly provided in these Terms and Conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Content, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or any other means, is prohibited without the prior written permission of LUM 360 SAS. Under no circumstances do these Terms and Conditions confer rights, licenses and/or authorizations to perform the acts described above.

Any unauthorized use of the Content will constitute a violation of these Terms and Conditions and current copyright laws. The user is only granted a personal, non-transferable, and non-exclusive license and right to display www.ownacare.com on the screen of a computer or PDA device under his or her control, and to copy the Content owned by LUM 360 SAS solely and exclusively for personal, non-commercial use, provided that the user does not modify the Content in any way and that he or she retains all copyright and other proprietary notices contained therein. The user is bound by these Terms and Conditions not to modify the Site software in any way.

Distinctive signs

The distinctive signs Owna Care and Owna, Own your own, and any others displayed on this page, are owned by LUM 360 SAS. Under no circumstances may it be considered that the use of these trademarks, trade names, logos, or slogans is permitted or granted, regardless of their nature. Therefore, their use is expressly prohibited, under penalty of incurring applicable civil and criminal liability.

8. TRAINING AND IMPROVEMENT

The contract for the sale of LUM 360 SAS products is finalized only when the customer, in response to the invitation to offer made by LUM 360 SAS, submits the purchase offer by selecting the product and makes payment according to the payment methods offered on the website.

Under no circumstances will LUM 360 SAS be obligated under any circumstances to accept a purchase offer.

SOLE PARAGRAPH: If the purchase intended to be made exceeds a quantity of twenty (20) products, LUM 360 SAS reserves the right to send this purchase offer to the company's business channel as it is considered an institutional sale, in order to avoid the improper marketing of products.

9. TERM FOR ACCEPTANCE OF THE OFFER

LUM 360 SAS may accept the offer immediately after payment has been made, which may be accepted in whole or in part.

FIRST PARAGRAPH: Acceptance of the offer will be made by email to the address provided by the customer using the expression "your purchase has been confirmed", "thank you very much for your purchase" or something similar.

Our client must bear in mind that mere registration, providing the client with a personal password, or submitting information or transactions does not imply acceptance of any offer.

SECOND PARAGRAPH: In the event that LUM 360 SAS, for any reason, does not accept the offer made in whole or in part, it will proceed to return the money in whole or in part, as appropriate, to an account in the name of the offeror in an amount identical to that deposited in our accounts, without any type of interest, compensation or other items.

THIRD PARAGRAPH: For the refund of money, the payment method will be observed as follows: For payments by debit card, savings or checking account, the refund will be made within eight (8) business days. However, if the payment was made by credit card, the refund order will be made within fifteen (15) business days, without LUM 360 SAS being liable for any delays that the financial institution may have.

10. PRICE

The total purchase price will be made up of the following items, which will be the customer's responsibility: product value, taxes, and shipping costs, if applicable.

FIRST PARAGRAPH: LUM 360 SAS undertakes to constantly review and update the prices mentioned on the website and, in turn, our client and/or user must be alert in case of any fluctuation in them.

SECOND PARAGRAPH: LUM 360 SAS will inform or publish the transportation and shipping rate that the goods will have, which will be generated depending on the costs, items and policies of the transportation company, which are independent, autonomous and unrelated to LUM 360 SAS. Within the cost of freight, the place in Colombian territory to which the purchased products must be sent, their size and weight must be taken into account.

THIRD PARAGRAPH: The prices of the products and accessories offered through this website www.ownacare.com may differ from the prices of the same garments and accessories in the physical stores of authorized Owna Care distributors, located within or outside Colombia.

11. PAYMENT TERMS

Payment will be made solely and exclusively by the following means:

Credit cards
Visa
Diners
MasterCard
American Express
Debit cards
Teacher
Electron
Baloto
Efecty

PARAGRAPH: Before we accept any Purchase Offer, the customer must select the payment terms and conditions for the corresponding price, according to the payment methods specifically set forth on this Site. Even though LUM 360 SAS provides the customer with a secure connection system for the execution of all purchase offers, it will in no case be liable for communication failures with banking or credit institutions, nor for any damages caused to users due to an action or omission by said entities.

12. PAYMENT REVERSAL

The law provides that in sales made through electronic commerce mechanisms, such as the Internet, and where a credit card, debit card, or any other electronic payment instrument is used to make the payment, the participants in the payment process must reverse the payments requested by the consumer when they are the subject of fraud, or correspond to an unsolicited transaction, or the purchased product is not received, or the delivered product does not correspond to what was requested or is defective.

For the payment reversal to proceed, within five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited transaction or that the product should have been received or was received defective or did not correspond to what was requested, the consumer must file a complaint with LUM 360 SAS and return the product, when applicable, and notify the issuer of the electronic payment instrument used to make the purchase of the claim, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer.

13. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses or code of a destructive nature.

A violation of any of the Terms will result in immediate termination of your Services.

14. DELIVERY OF PRODUCTS

The shipment of the products will be made only within the Colombian territory, through certified mail, within a maximum period of seven (7) business days, counted from the acceptance of the offer, as long as there is no fortuitous event or force majeure, among which are, by way of example, acts of man or nature, such as strikes, stoppages, revolutions, rebellion, sedition, riots, attacks, fluid cuts, landslides, earthquakes, avalanches, floods, collapses of bridges, among others.

FIRST PARAGRAPH: The shipping address will be the address indicated by the customer in the offer prepared in the format provided for this purpose, which may be the buyer's residence or another designated by the buyer. It is understood that any person present at the address where the delivery is to be made is duly authorized by the customer to receive their order. Therefore, LUM 360 SAS is exempt from any liability at the time of delivery, provided that the delivery is made to the address registered at the time of purchase on the website.

SECOND PARAGRAPH: The transport company will be obligated to make a maximum of two (2) delivery attempts for the purchased products. In the event that the delivery attempts are unsuccessful, the goods will be returned to the factory and the money deposited will be refunded, except for the shipping cost, without any interest, compensation or additional amount and regardless of the cause or origin of the return. Likewise, delivery is considered unsuccessful if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or custodian who signs the receipt of the product with the recipient.

15. INVOICE

The invoice will be sent via electronic billing to the email address provided at the time of purchase.

16. TRANSFER OF OWNERSHIP

The transfer of ownership takes place as soon as LUM 360 SAS places the good or product in the hands of the transport company, to be sent to the client or the person designated by the client.

FIRST PARAGRAPH: Notwithstanding the foregoing, the client or recipient of the good or product must refrain from receiving it immediately if the packaging or wrapping of the product shows damage, breaks, openings or other similar damage, leaving the appropriate note or record of this fact.

17. PACKAGING OF PRODUCTS

Our customer accepts that the products be packaged and presented in a plastic bag and/or cardboard box that meets the necessary conditions for the proper preservation of the product.

18. PRODUCT CHANGES AND WARRANTIES

To make the warranty or exchange of any of the products sold on our website effective, the "Shipping, Exchange, Return, and Warranty Policies" apply. These policies are an integral part of this document and can be consulted here.

SOLE PARAGRAPH: Every sale made shall be considered a firm sale, therefore the return of the product or money that is not supported by law or by an order from a competent authority will not be accepted, said refund of money in any case will be made without any type of interest, premiums or additional amounts, and all shipping costs that may have been incurred will also be discounted if there is no legal prohibition.

19. COMMENTS

LUM 360 SAS reserves the right to publish or refrain from publishing any comments made by users of our website regarding our products. Likewise, a comment may be removed from the aforementioned website at any time.

SOLE PARAGRAPH: All comments published must be made in a cordial, respectful manner and related to the subject matter being commented on.

20. LIMITED LIABILITY

Without prejudice to the provisions of the mandatory rules of applicable Colombian legislation, LUM 360 SAS assumes no responsibility, including any liability for any damages or losses, including but not limited to loss of information or profits, the existence of viruses, results of the use or inability to use the materials on this Site, lost business opportunities, or any other damages, even if the user has notified us of the possibility of such damages, or for any third-party claims, except as expressly provided herein. Under the terms indicated herein, LUM 360 SAS assumes no responsibility for the information provided on the page, including but not limited to that relating to products and/or services, notes of interest, opinions, practical advice and resolution of concerns. LUM 360 SAS assumes no responsibility for the impossibility of, or for problems in, the use of the Site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in communication, technical problems. If use of the material on this Site results in the need for servicing, repair, or correction of equipment or data, the user assumes any costs thereof.

FIRST PARAGRAPH: The liability of LUM 360 SAS will be limited to an amount identical to the value of the product purchased, or failing that, to the value of the product requested by the customer.

21. ORIGIN OF FUNDS

The client solemnly declares and maintains:

The resources used to make the purchase come from operations, trades, professions, activities or legitimate businesses.

The money used to make the purchase was NOT obtained through any type of conduct that is recognized in Colombian law as a criminal offense.

I have never allowed third parties to use my accounts or my credit or debit cards to deposit or manage funds whose origin I do not know or whose origin is the result of conduct contrary to the law, especially criminal law.

I release LUM 360 SAS from all liability for any erroneous, false, or inaccurate information provided in this document or for any violation thereof, and I will be solely responsible for it.

22. GIFT CARD

The gift card is not considered a product, it is a cash exchange, therefore it is excluded from any promotion and/or discount.

23. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

24. ACCURACY, INTEGRITY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

25. MODIFICATIONS TO THE SERVICE AND PRICES

Our product prices are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

26. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

27. THIRD PARTY LINK

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review third-party policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

28. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

29. ERRORS AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Service or any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

30. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of any third party; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

31. DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Owna Care, our directors, officers, employees, affiliates, agents, contractors, interns, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

32. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Owna Care and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

33. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

34. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate this agreement at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

35. COMPLETE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

36. APPLICABLE LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with Colombian law.

37. CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

38. CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to infownacare@gmail.com

DISCOUNT TERMS JULY 6

20% off Colombia's goals from July 6, 2024 until the 90th minute

-The benefit consists of a 20% discount on Owna vibrators and PDFs.

-This discount applies to selected Owna Care brand items.

-The discount applies to the initial price of the product.

- To redeem the discount, you must enter the coupon COLOMBIA at checkout.

-This benefit cannot be combined with other promotions or discounts.

-Promotion valid on July 6, 2024

-Valid at www.ownacare.com.

-Does not apply to Gift Cards.

-Standard delivery times and exchanges and returns apply to www.ownacare.com. For more information, visit: https://ownacare.com/pages/cambios-y-devoluciones

-Owna Care may modify or remove this benefit at any time.

-The benefit is not negotiable, exchangeable or refundable for cash.

-Prices subject to change without notice